Product Image Disclaimer
- Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing.
Exchange & Return
- Our personalized item cannot be returned unless it is defective or damaged. If you want to return and exchange the item, please contact us, we need to verify it is in production or not. Send us an CONTACT US by clicking the chat icon in the bottom right corner with your order number in the subject line and any changes in the body. We’ll get back to you as quickly as possible and make it happen!
Cancellations/Returns
- Since your personalized products are one-of-a-kind and made just for you, a 30% customization fee based on the item's price is included in your purchase. If you need to cancel your order which is in production, we will refund the entire cost of your item, less the 30% customization fee.
- If you would like to return your product because you are unsatisfied, please CONTACT US by clicking the chat icon in the bottom right corner with your order number and an image of the product you received and our team will be able to determine the status of your return based on the information provided.
- All refunds will be credited for the original amount paid, less shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
MyPhotoSocks.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please CONTACT US by clicking the chat icon in the bottom right corner. For more details regarding our return & exchange policy, please click here.